How can I make my payment via bank transfer?
The available payment methods are:
- Credit or debit card: Visa, Visa Electron, MasterCard and Maestro.
- Bizum.
- PayPal.
Is it safe to use my credit card online?
Yes. We use secure payment systems. Confidential credit or debit card payment data is transmitted directly and in encrypted form (SSL) to the financial institution. When making the payment through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank, which will request authentication and authorization of the operation.
For what reason could my credit card be declined?
If your card is declined it may be for any of the following reasons:
- The card could be expired. Check that your card does not exceed its validity date.
- The card limit for purchases may have been reached. Check with your bank.
- Some information entered may be incorrect. Check that you have filled out all the necessary fields with the correct information.
- When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. Next, it will connect with the financial institution that issued it, which will ask the buyer to authorize the operation using a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code and at that time the card will be charged. Otherwise, the transaction will be rejected.
How can I make my payment via bank transfer?
It is very simple. Once this payment option is selected, we will send you an email indicating the steps to follow and providing you with the account number where you can make the deposit.
The deadline to make the transfer will be 3 days from when the order has been placed. This will not be confirmed until the charge has been made to our account. If after 5 days we have not received the deposit, we will proceed to cancel the order.
The transfer costs will always be borne by the buyer.
Bill
To request a purchase invoice in the “address” section you have indicated that you are a company (by clicking on “company” and entering your CIF or NIF), when you place an order, the “invoice” box will be checked by default in your order process. buys. If you are an individual or self-employed person, you can also request an invoice during the purchase process by changing the ticket option to the invoice option. You will receive your invoice via email.
Purchase conditions
Purchases made are subject to current regulations and other related legislation. They are subject to payment of value added tax (VAT), as established in current regulations for natural or legal persons residing in Member States of the EEC and for those residing in non-EU countries. All prices reflected for the products are understood to include VAT. When you want to make a purchase, you will need to provide your personal data in order to process orders. The formalization of an order will be understood to be carried out under full acceptance of the Conditions of Use.
If you are registered in the ROI (for companies and self-employed workers): you can select the corresponding box so that the invoice is generated correctly.
How do I buy?
- Select the products you need and the respective quantities.
- Check your basket. Check which products, quantity and amount are desired.
- Enter your delivery and payment information.
Can I buy as a minor?
Only those of legal age can be Users of the Websites. Products or services that are aimed at minors can only be purchased by their parents or guardians.
Promotions.
Here you can consult the terms and conditions of our promotions when they are active.
Shipping policy
Your orders will be sent to the delivery address that you entered when creating your account, so it is important that you pay attention to covering this information.
We ship to all destinations in mainland Spain. We ship internationally to the countries indicated in the registration form.
How long will it take for my order to arrive in the Spanish peninsula?
Transport will be carried out through the Nacex company, which will carry out the door-to-door service within 24/48 hours* from our confirmation after payment of the shipping order. Once the order leaves our warehouses, you will receive an email notifying you that the order has been accepted and is being shipped. A shipping tracking code will be provided.
Local and community holidays must be taken into account, which may affect the delivery of orders.
Expected delivery date of your order, depending on the day and time you place it:
- MONDAY to THURSDAY: before 14:00, departs the same day from our premises.
- FRIDAY, SATURDAY and SUNDAY: departs on Monday from our premises.
- HOLIDAYS or HOLIDAY EVE: if you place an order on a holiday or holiday eve, it will leave our premises on the next working day.
*In seasonal products (e.g. Christmas baskets) the delivery time could be extended due to high demand.
Deliveries:
No deliveries will be made on Saturdays.
To resolve any questions about the transportation and delivery process, once we have sent you the email that your order has been sent, you can contact the Nacex information telephone number, indicating the tracking number or directly through our Contact Form.
How long will it take for my order to arrive outside of Spain?
| Country | Time of arrival |
| Portugal | 24h-2 days |
| France | 2-4 days |
| Germany | 3-5 days |
| Belgium | 3-5 days |
| Italy | 3-5 days |
| Luxembourg | 3-5 days |
| Netherlands | 3-5 days |
| Austría | 4-6 days |
| United Kingdom | 4-6 days |
| Denmark | 4-6 days |
| Ucraine | 3-6 days |
| Poland | 4-7 days |
| Romanía | 5-7 days |
| Czech Republic | 4-7 days |
| Sweeden | 4-7 days |
| Greece | 4-7 days |
| Hungary | 4-7 days |
| Belarus | 4-6 days |
| Austria | 4-7 days |
| Switzerland | 5-7 days |
| Serbia | 3-5 days |
| Bulgaria | 5-7 days |
| Finland | 5-7 days |
| Norway | 5-7 days |
| Slovakia | 4-7 days |
| Ireland | 4-7 days |
| Croatia | 5-7 days |
| Moldova | 3-6 days |
| Bosnia | 3-6 days |
| Albania | 3-6 days |
| Lithuania | 4-5 days |
| Macedonia | 4-7 days |
| Slovenia | 4-7 days |
| Latvia | 4-7 days |
| Estonia | 4-7 days |
| Montenegro | 3-5 days |
| Malta | 2-4 days |
| Iceland | 2-5 days |
| Andorra | 24 h-2 days |
| Liechtenstein | 3-5 days |
| Monaco | 3-5 days |
| San Marino | 3-5 days |
| Vatican City | 3-5 days |
| Cyprus | 2-5 days |
| Armenia | 3-6 days |
| Azerbaijan | 4-6 days |
| Iceland | 2-5 days |
| Turkey | 2-5 days |
What happens if I don’t receive my order within the agreed time?
If due to force majeure it is impossible for us to deliver your order within the agreed period, the courier company will contact you to set a new date. Contact us to resolve this issue through our contact form.
What can I do if I will not be at the address I indicated to receive my order?
In this case, please contact Nacex for an alternative address. If it is located within the same delivery area, it will not entail any additional cost. If not, you will have to pay the corresponding shipping costs to the courier company.
Return policy
Online return
Online customer returns will be accepted within 3 days of the customer receiving the merchandise. In this case, shipping costs will be borne by the customer. When we receive the product at the facilities, the amount will be refunded in the same way in which you made the payment.
In the event that the product is in poor condition (flavor, expiration date, appearance or intruders), a product will be returned within a period of 15 calendar days. In this case it is also necessary to provide proof of purchase.”
In this case we will replace the purchase again.
In all cases, the customer must submit a claim to the email administracion@sabor-espana.com, providing the reason for the withdrawal and a photo of the item. In the corresponding period.
