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Shipping policy

Your orders will be sent to the delivery address facilitated when creating your account, so it is important to pay attention when filling out the registration form.

We ship to all destinations from peninsular Spain. We also make shipments to different countries in Europe, which you can find at the registration form.

How quickly will my order arrive in peninsular Spain?

Transport will be carried out by GLS transport agency, which will make the service within 24/48 hours from our order confirmation after payment has been received. Once the order leaves our warehouse, you will receive an email notifying you that the order has been accepted and it is being shipped. You will be sent a tracking code, too.

Local and community holidays must be considered, since they may affect to the order delivery.

Target date of delivery of your order, depending on the day and time you place the order:

    • From Monday to Friday: before 02:00 p.m. the order will be sent the same day.

    • Saturday, Sunday and holidays: the order will be sent on Monday.

    • Public holidays or the eve of a public holiday: if you place an order in a public holiday or the eve of a public holiday, this will leave our facilities on the next working day, and you will receive it in the next 24/48 hours.

Deliveries

There will be no deliveries on Saturdays.

To solve any doubt about the transportation and delivery processes, once you have received the email notification informing you of the change of status of your order to ‘Sent’, you can contact the GLS information phone number, indicating the tracking code. You can do that directly through our contact form.

How soon will my order arrive outside Spain?

COUNTRYDAYS
Portugal24h-2 days
France2-4 days
Germany3-5 days
Belgium3-5 days
Italy3-5 days
Luxemburg3-5 days
Holland3-5 days
Austria4-6 days
United Kingdom4-6 days
Denmark4-6 days
Ucraine3-6 days
Poland4-7 days
Romania5-7 days
Czech Republic4-7 days
Sweeden4-7 days
Greece4-7 days
Hungary4-7 days
Belarus4-6 days
Austria4-7 days
Switzerland5-7 days
Serbia3-5 days
Bulgaria5-7 days
Finland5-7 days
Norueg5-7 days
Eslovaquia4-7 days
Irlanda4-7 days
Croacia5-7 days
Moldavia3-6 days
Bosnia3-6 days
Albania3-6 days
Lituania4-5 days
Macedonia4-7 days
Eslovenia4-7 days
Latvia4-7 days
Estonia4-7 days
Montenegro3-5 days
Malta2-4 days
Iceland2-5 days
Andorra24 h-2 days
Liechtenstein3-5 days
Mónaco3-5 days
San Marino3-5 days
Ciudad del Vaticano3-5 days
Chipre2-5 days
Armenia3-6 days
Azerbaiyán4-6 days
Iceland2-5 days
Turkey2-5 days

What to do if I do not receive my order within the agreed time?

If for reasons of force majeure it is impossible for us to deliver the order within the deadline, the transport agency will contact you to fix a new date. Contact us to resolve this issue through our contact form.

What can I do in case I will not be at the address I previously indicated to receive my order?

In that case, contact GLS to indicate an alternative address. If it is placed within the same distribution area, it will not entail any additional cost. In case it is not, you will have to pay the corresponding charges to the courier.

Return Policy

Online Return

It will only be possible to return a product if it is in poor condition. In this case, please contact us through the channel established for this purpose. We will contact you as soon as possible to take care of the return, either in exchange for a product or, reimbursing the import of the same.